Refund and Returns Policy

Thank you for shopping with RAR Royal Services. We value your satisfaction and aim to make your experience smooth and reliable. This policy explains how we handle returns, exchanges and refunds. Please read it carefully before placing an order.

Returns

We generally accept returns for eligible items within 7 days from the date you receive your order, where:

  • The item arrived damaged, defective or with a serious printing issue.
  • You received the wrong item or quantity compared with your order confirmation.

Items must be unused (except for inspecting the product) and in the same condition that you received them, including original packaging where possible.

Refunds

Once we receive and inspect a returned item, we will notify you of the approval or rejection of your refund. If approved, we will:

  • Issue a refund through the original payment method where possible, or another agreed method.
  • Exclude any non-refundable shipping charges, unless the return is due to our error.

Processing times may vary depending on your bank or payment provider. It can take several working days for the refund to appear in your account.

Exchanges

If you would like to exchange an item (for example, due to a defect or wrong item supplied), please contact us within 3 days of receiving your order. We will review your request and guide you through the exchange process where possible.

Non-Returnable Items

Some products cannot be returned or refunded except where required by law. These may include:

  • Gift cards or vouchers.
  • Downloadable or digital products.
  • Custom-made or personalised items.
  • Perishable or time-sensitive goods.
  • Items that are not in their original condition due to misuse or damage after delivery.

Return Shipping

Unless the return is due to our mistake (e.g. wrong item supplied or confirmed defect), you may be responsible for the cost of return shipping. Where we are at fault, we will guide you on the appropriate return method and may provide a prepaid label or alternative arrangement.

Processing Time

We aim to process approved returns, exchanges and refunds within 10 business days of receiving the returned items or confirming the issue. Actual timelines may vary depending on courier and payment provider processing.

Need Help?

If you have any questions or concerns about this Refund and Returns Policy, or need help with a specific order, please contact us via WhatsApp at +974 5538 6520 or email us at team@rarroyalservices.com .

🧺 0