Service Cancellation & Refund Policy

This policy explains how cancellations and refunds are handled for software development, cloud systems, Android apps, website projects, support services and related digital work provided by RAR Royal Services.

Project Payments

Most custom software work starts after requirement confirmation and an agreed advance payment. The payment schedule may vary based on the project size, modules, timeline and support requirements.

Cancellation Before Work Starts

If a project is cancelled before planning, design or development work begins, we may refund the payment after deducting any transaction or administrative charges already incurred.

Cancellation After Work Starts

Once requirement analysis, design, coding, configuration, hosting setup or other project work has started, the completed portion and committed costs are not refundable. Any remaining balance may be reviewed fairly based on the work completed and the agreement made with the client.

Monthly or Hosting Services

Cloud hosting, maintenance and monthly support fees are normally billed for the agreed period. These fees are not refundable after the service period has started, unless otherwise agreed in writing.

Revision and Support

We aim to fix confirmed bugs and complete agreed features according to the approved scope. New features, major design changes or changes outside the agreed scope may require additional quotation and timeline.

Refund Processing

Approved refunds will be processed through an agreed payment method. Bank or payment provider processing times may vary.

Need Help?

If you have questions about a project payment, cancellation or support plan, contact us via WhatsApp or email at team@rarroyalservices.com.